Article 1 - Subject
These general conditions of sales (hereafter referred to as "GCS") are of application for every order placed on the website (crazybattery.be) (hereafter named "the Website") and prevail over every clause or condition contained in the orders or documents emanating from the Client. They define all the contractual obligations between Molderez-COnsult SRL and the Client, which apply from the express acceptance of the GCS when completing the order on the Website.The present GCS only apply to consumer (i.e. any natural person) sales; acting for purposes that do not fall within its commercial, industrial, artisanal or liberal activity. For any commercial purchase or any purchase that exceeds the maximum amount authorised on the Website, the Client is requested to contact Sunslice.
The present GCS can be revised at any time and without prior notice. These modifications are opposable from their online release on the Website. They shall be applied to subsequent orders. General contact informations:
Article 2 - Offer and order
The products are only sold via the Website, and the payment is made in accordance with Article 4. Once the order has been registered, Sunslice will send an electronic invoice to the email address provided by the Client. The price is entirely due at the moment of the order. Sunslice then ships the products once the payment has been completed, in accordance with Article 5 of the present GCS. Sunslice has all rights to refuse to execute the order when it appears that the Client has the intent to resell the product for his own profit.The features of the products (description, weight, dimensions, etc) are indicated on the Website and on the instruction manual (given at delivery). They can be modified by Sunslice without affecting the essential features of the product.
Article 3 - Prices
The prices shown on the Website are expressed in Euros (â¬). Belgian taxes are included. If the receiving countries are established outside of the EU, additional taxes could be asked to the client at the delivery. There shall also be rights and import taxes that will be collected at the delivery at the shipping address. The payment of these rights and taxes is at the expense of the Client. Any change of the applicable VAT rate or any other tax can impact the price of the products. The prices exclude the cost of order processing and delivery: those costs are to be indicated separately next to the total price of the order before approval.
Article 4 - Payment
The price is directly payable upon the confirmation of the order. The payment of the invoices can only be made through one of the above: - Credit card: Visa, Mastercard - Debit card: Bancontact - Net Banking: Paypal.
Article 5 - Delivery
Delivery times vary depending on the shipping method the Client has chosen. Although every effort is made to ensure the delivery within the shortest period of time, Sunslice could not be held responsible in case of any delay in the delivery. The delivery dates indicated by Sunslice are simply indicative. Therefore, the Client is not entitled to use any late delivery as a justification for cancelling the sale, rejecting the products or claiming any compensation. If the Client requires a modification of the order when it is being executed, the delivery time as well as the price can be modified.In case of multiple deliveries, the failure in whole or in part of one or more partial deliveries shall not affect other deliveries; each one of them being considered as part of a separate contract.
Article 6 - Right of renunciation
The Client can benefit of the renunciation right within 14 days as from the day after delivery day, without any fee nor motive. Complaints must be reported beforehand following the procedure described on the Website.The Client must return the product and its packaging in perfect condition within the 14 days following its notification of renunciation to Sunslice. All costs relating to the product return are beared by the Client.
Sunslice has 14 days to reimburse the total price of the order starting from the good reception of the returned package by Sunslice.
The use of one part of the product ordered and delivered automatically leads to the acceptance of the whole product. The defects of one part of the delivered product do not give the right to the Client to refuse the order as a whole. Therefore, the responsibility of Sunslice is limited to the refund of the price related to the non-conforming part of the product or to the replacement of it.
Article 7 - Guarantees
1. Legal guarantee for consumers
The Client in his quality of consumer is entitled to a legal guarantee of two years. a) This only guarantees the defects of conformity existing upon delivery of the product. Are excluded: - any direct or indirect damage caused to the product after delivery (drop, impact, etc); - any damage following a fire, water damage, accident, etc; - any damage following a negligence, non judicious treatment, abnormal use of the product. b) The defect must appear and be reported within two months upon discovery, otherwise the Client shall be deprived of his right of claim.Upon these conditions and within the time limit, this guarantee includes the replacement (depending on the available stock) or the repair of the product at no cost for the Client. The defectuous product shall be sent back to Sunslice when the guarantee is invoked. Sunslice determines by itself if the guarantees for hidden defects or consumers goods apply in the given situation. The refund of the product and the delivery cost shall be proceeded to under the condition of showing a proof of payment for the package sent to Sunslice.
If somehow a repair or replacement is not possible, disproportionate in regard to Sunslice or would cause serious inconvenience to the Client, an appropriate reduction of the price or refund shall be offered to the Client or the contract shall be resolved and the total price reimbursed, under the condition of delivery of the defectuous product.
2. Hidden defects guarantee
If the defect does not appear within the two years of the first guarantee, the Client can take legal action on hidden defects (Civil Code, articles 1641 and following). The Client must act promptly upon discovery of the hidden defect on the product. The Client must show proof of existing defect at the moment of the sale. The Client will have the choice between a full refund of the price or a partial refund.
Article 8 - Force majeure
Any case of force majeure or fortuitous event, regardless of the will of Sunslice that Sunslice could not reasonably prevent, rendering the execution of the contract by Sunslice impossible, shall exempt Sunslice of all liability for any problem caused by the breach of obligation.Are considered cases of force majeure: all circumstances that prevent, reduce or delay the execution of the order (strikes, disruption of traffic, accidents, exceptional weather conditions, delay of the supplier, etc.)
Article 9 - Intellectual property
All the products sold on the Website are the exclusive property of Sunslice and protected under existing Belgian Intellectual Property Law.The graphic design and editorial policy are exclusive property of Sunslice and also protected under existing Belgian Copyright Law.
The elements of presentation of the products shown on the Website (videos, photographs, drawings, product sheet, etc.) are also the exclusive property of Sunslice and cannot be reproduced without express permission.
Article 10 - Personal data
Sunslice only collects personal data that are necessary for the good functioning of the Seller and the Website, as well as for good delivery of the orders placed by the Client on the Website. Sunslice guarantees the personal data that will be considered strictly confidential and will never be disclosed or revealed to a third party without the Clientâs agreement.
Article 11 - Applicable law and legal remedies
The present GCS are executed under existing Belgian law. The Client agrees that any electronic means of proof (such as emails) shall be used as part of the contract with Sunslice. In case of a dispute due to breach of obligation, wrong interpretation or any other controversy related to the present GCS, it shall be first resolved by a settlement agreement before any legal action. If the settlement agreement shall fail, the only competent jurisdictions for all litigation and dispute are those of the District Court of Brabant wallon.
Article 12 - Salvatory clause
If any term of the present GCS is held void, invalid, unenforceable, illegal, non-applicable, due to a law enforcement, a regulation or a final court decision, this modification shall not affect the validity, lawfulness or applicability of the remaining terms. It shall also not exempt the Client from the performance of his own contractual obligations.Sunslice can ensure that they will put every effort necessary to replace the invalid term by a valid and legal one, compatible with existing law, mandatory provisions and public order. The titles and denominations used in the present GCS shall not affect the meaning or the scope of the terms that they stand for. They are only used for ease of communication.
CrazyBattery ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by CrazyBattery.
This Privacy Policy applies to our website, and its associated subdomains (collectively, our "Service") alongside our application, CrazyBattery. By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service. This Privacy Policy was created with Termify.
Definitions and key terms
To help explain things as clearly as possible in this Privacy Policy, every time any of these terms are referenced, are strictly defined as:
- Cookie:Â small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, remember information about you such as your language preference or login information.
- Company: when this policy mentions "Company," "we," "us," or "our," it refers to MOLDEREZ-CONSUL>t, Square Valère Gille 13/5 1050 Ixelles, Brussels, Belgium that is responsible for your information under this Privacy Policy.
- Country: where CrazyBattery or the owners/founders of CrazyBattery are based, in this case is Belgium
- Customer:Â refers to the company, organization or person that signs up to use the CrazyBattery Service to manage the relationships with your consumers or service users.
- Device:Â any internet connected device such as a phone, tablet, computer or any other device that can be used to visit CrazyBattery and use the services.
- IP address: Every device connected to the Internet is assigned a number known as an Internet protocol (IP) address. These numbers are usually assigned in geographic blocks. An IP address can often be used to identify the location from which a device is connecting to the Internet.
- Personnel:Â refers to those individuals who are employed by CrazyBattery or are under contract to perform a service on behalf of one of the parties.
- Personal Data: any information that directly, indirectly, or in connection with other information â including a personal identification number â allows for the identification or identifiability of a natural person.
- Service: refers to the service provided by CrazyBattery as described in the relative terms (if available) and on this platform.
- Third-party service:Â refers to advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you.
- Website: CrazyBattery's site, which can be accessed via this URL:
- You: a person or entity that is registered with CrazyBattery to use the Services.
What Information Do We Collect?
We collect information from you when you visit our app, register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.
- Name / Username
- Email Addresses
How Do We Use The Information We Collect?
Any of the information we collect from you may be used in one of the following ways:
- To personalize your experience (your information helps us to better respond to your individual needs)
- To improve our app (we continually strive to improve our app offerings based on the information and feedback we receive from you)
- To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
- To process transactions
- To administer a contest, promotion, survey or other site feature
- To send periodic emails
When does CrazyBattery use end user information from third parties?
CrazyBattery will collect End User Data necessary to provide the CrazyBattery services to our customers.
End users may voluntarily provide us with information they have made available on social media websites. If you provide us with any such information, we may collect publicly available information from the social media websites you have indicated. You can control how much of your information social media websites make public by visiting these websites and changing your privacy settings.
When does CrazyBattery use customer information from third parties?
We receive some information from the third parties when you contact us. For example, when you submit your email address to us to show interest in becoming a CrazyBattery customer, we receive information from a third party that provides automated fraud detection services to CrazyBattery. We also occasionally collect information that is made publicly available on social media websites. You can control how much of your information social media websites make public by visiting these websites and changing your privacy settings.
Do we share the information we collect with third parties?
We may share the information that we collect, both personal and non-personal, with third parties such as advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you. We may also share it with our current and future affiliated companies and business partners, and if we are involved in a merger, asset sale or other business reorganization, we may also share or transfer your personal and non-personal information to our successors-in-interest.
We may engage trusted third party service providers to perform functions and provide services to us, such as hosting and maintaining our servers and the app, database storage and management, e-mail management, storage marketing, credit card processing, customer service and fulfilling orders for products and services you may purchase through the app. We will likely share your personal information, and possibly some non-personal information, with these third parties to enable them to perform these services for us and for you.
We may share portions of our log file data, including IP addresses, for analytics purposes with third parties such as web analytics partners, application developers, and ad networks. If your IP address is shared, it may be used to estimate general location and other technographics such as connection speed, whether you have visited the app in a shared location, and type of the device used to visit the app. They may aggregate information about our advertising and what you see on the app and then provide auditing, research and reporting for us and our advertisers. â¨â¨We may also disclose personal and non-personal information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate in order to respond to claims, legal process (including subpoenas), to protect our rights and interests or those of a third party, the safety of the public or any person, to prevent or stop any illegal, unethical, or legally actionable activity, or to otherwise comply with applicable court orders, laws, rules and regulations.
Where and when is information collected from customers and end users?
CrazyBattery will collect personal information that you submit to us. We may also receive personal information about you from third parties as described above.
How Do We Use Your Email Address?
By submitting your email address on this app, you agree to receive emails from us. You can cancel your participation in any of these email lists at any time by clicking on the opt-out link or other unsubscribe option that is included in the respective email. We only send emails to people who have authorized us to contact them, either directly, or through a third party. We do not send unsolicited commercial emails, because we hate spam as much as you do. By submitting your email address, you also agree to allow us to use your email address for customer audience targeting on sites like Facebook, where we display custom advertising to specific people who have opted-in to receive communications from us. Email addresses submitted only through the order processing page will be used for the sole purpose of sending you information and updates pertaining to your order. If, however, you have provided the same email to us through another method, we may use it for any of the purposes stated in this Policy. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How Long Do We Keep Your Information?
We keep your information only so long as we need it to provide CrazyBattery to you and fulfill the purposes described in this policy. This is also the case for anyone that we share your information with and who carries out services on our behalf. When we no longer need to use your information and there is no need for us to keep it to comply with our legal or regulatory obligations, weâll either remove it from our systems or depersonalize it so that we can't identify you.
How Do We Protect Your Information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) is never kept on file. We cannot, however, ensure or warrant the absolute security of any information you transmit to CrazyBattery or guarantee that your information on the Service may not be accessed, disclosed, altered, or destroyed by a breach of any of our physical, technical, or managerial safeguards.
Could my information be transferred to other countries?
CrazyBattery is incorporated in Belgium. Information collected via our website, through direct interactions with you, or from use of our help services may be transferred from time to time to our offices or personnel, or to third parties, located throughout the world, and may be viewed and hosted anywhere in the world, including countries that may not have laws of general applicability regulating the use and transfer of such data. To the fullest extent allowed by applicable law, by using any of the above, you voluntarily consent to the trans-border transfer and hosting of such information.
Is the information collected through the CrazyBattery Service secure?
We take precautions to protect the security of your information. We have physical, electronic, and managerial procedures to help safeguard, prevent unauthorized access, maintain data security, and correctly use your information. However, neither people nor security systems are foolproof, including encryption systems. In addition, people can commit intentional crimes, make mistakes or fail to follow policies. Therefore, while we use reasonable efforts to protect your personal information, we cannot guarantee its absolute security. If applicable law imposes any non-disclaimable duty to protect your personal information, you agree that intentional misconduct will be the standards used to measure our compliance with that duty.
Can I update or correct my information?
The rights you have to request updates or corrections to the information CrazyBattery collects depend on your relationship with CrazyBattery. Personnel may update or correct their information as detailed in our internal company employment policies.
Customers have the right to request the restriction of certain uses and disclosures of personally identifiable information as follows. You can contact us in order to (1) update or correct your personally identifiable information, (2) change your preferences with respect to communications and other information you receive from us, or (3) delete the personally identifiable information maintained about you on our systems (subject to the following paragraph), by cancelling your account. Such updates, corrections, changes and deletions will have no effect on other information that we maintain, or information that we have provided to third parties in accordance with this Privacy Policy prior to such update, correction, change or deletion. To protect your privacy and security, we may take reasonable steps (such as requesting a unique password) to verify your identity before granting you profile access or making corrections. You are responsible for maintaining the secrecy of your unique password and account information at all times.
You should be aware that it is not technologically possible to remove each and every record of the information you have provided to us from our system. The need to back up our systems to protect information from inadvertent loss means that a copy of your information may exist in a non-erasable form that will be difficult or impossible for us to locate. Promptly after receiving your request, all personal information stored in databases we actively use, and other readily searchable media will be updated, corrected, changed or deleted, as appropriate, as soon as and to the extent reasonably and technically practicable.
If you are an end user and wish to update, delete, or receive any information we have about you, you may do so by contacting the organization of which you are a customer.
Personnel
If you are a CrazyBattery worker or applicant, we collect information you voluntarily provide to us. We use the information collected for Human Resources purposes in order to administer benefits to workers and screen applicants.
You may contact us in order to (1) update or correct your information, (2) change your preferences with respect to communications and other information you receive from us, or (3) receive a record of the information we have relating to you. Such updates, corrections, changes and deletions will have no effect on other information that we maintain, or information that we have provided to third parties in accordance with this Privacy Policy prior to such update, correction, change or deletion.
Sale of Business
We reserve the right to transfer information to a third party in the event of a sale, merger or other transfer of all or substantially all of the assets of CrazyBattery or any of its Corporate Affiliates (as defined herein), or that portion of CrazyBattery or any of its Corporate Affiliates to which the Service relates, or in the event that we discontinue our business or file a petition or have filed against us a petition in bankruptcy, reorganization or similar proceeding, provided that the third party agrees to adhere to the terms of this Privacy Policy.
Affiliates
We may disclose information (including personal information) about you to our Corporate Affiliates. For purposes of this Privacy Policy, "Corporate Affiliate" means any person or entity which directly or indirectly controls, is controlled by or is under common control with CrazyBattery, whether by ownership or otherwise. Any information relating to you that we provide to our Corporate Affiliates will be treated by those Corporate Affiliates in accordance with the terms of this Privacy Policy.
Governing Law
This Privacy Policy is governed by the laws of Belgium without regard to its conflict of laws provision. You consent to the exclusive jurisdiction of the courts in connection with any action or dispute arising between the parties under or in connection with this Privacy Policy except for those individuals who may have rights to make claims under Privacy Shield, or the Swiss-US framework.
The laws of Belgium, excluding its conflicts of law rules, shall govern this Agreement and your use of the app. Your use of the app may also be subject to other local, state, national, or international laws.
By using CrazyBattery or contacting us directly, you signify your acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, you should not engage with our website, or use our services. Continued use of the website, direct engagement with us, or following the posting of changes to this Privacy Policy that do not significantly affect the use or disclosure of your personal information will mean that you accept those changes.
Your Consent
We've updated our Privacy Policy to provide you with complete transparency into what is being set when you visit our site and how it's being used. By using our app, registering an account, or making a purchase, you hereby consent to our Privacy Policy and agree to its terms.
Links to Other Websites
This Privacy Policy applies only to the Services. The Services may contain links to other websites not operated or controlled by CrazyBattery. We are not responsible for the content, accuracy or opinions expressed in such websites, and such websites are not investigated, monitored or checked for accuracy or completeness by us. Please remember that when you use a link to go from the Services to another website, our Privacy Policy is no longer in effect. Your browsing and interaction on any other website, including those that have a link on our platform, is subject to that websiteâs own rules and policies. Such third parties may use their own cookies or other methods to collect information about you.
Cookies
CrazyBattery uses "Cookies" to identify the areas of our website that you have visited. A Cookie is a small piece of data stored on your computer or mobile device by your web browser. We use Cookies to enhance the performance and functionality of our app but are non-essential to their use. However, without these cookies, certain functionality like videos may become unavailable or you would be required to enter your login details every time you visit the app as we would not be able to remember that you had logged in previously. Most web browsers can be set to disable the use of Cookies. However, if you disable Cookies, you may not be able to access functionality on our website correctly or at all. We never place Personally Identifiable Information in Cookies.
Blocking and disabling cookies and similar technologies
Wherever you're located you may also set your browser to block cookies and similar technologies, but this action may block our essential cookies and prevent our website from functioning properly, and you may not be able to fully utilize all of its features and services. You should also be aware that you may also lose some saved information (e.g. saved login details, site preferences) if you block cookies on your browser. Different browsers make different controls available to you. Disabling a cookie or category of cookie does not delete the cookie from your browser, you will need to do this yourself from within your browser, you should visit your browser's help menu for more information.
Payment Details
In respect to any credit card or other payment processing details you have provided us, we commit that this confidential information will be stored in the most secure manner possible.
Kids' Privacy
We do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.
Changes To Our Privacy Policy
We may change our Service and policies, and we may need to make changes to this Privacy Policy so that they accurately reflect our Service and policies. Unless otherwise required by law, we will notify you (for example, through our Service) before we make changes to this Privacy Policy and give you an opportunity to review them before they go into effect. Then, if you continue to use the Service, you will be bound by the updated Privacy Policy. If you do not want to agree to this or any updated Privacy Policy, you can delete your account.
Third-Party Services
We may display, include or make available third-party content (including data, information, applications and other products services) or provide links to third-party websites or services ("Third- Party Services").
You acknowledge and agree that CrazyBattery shall not be responsible for any Third-Party Services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality or any other aspect thereof. CrazyBattery does not assume and shall not have any liability or responsibility to you or any other person or entity for any Third-Party Services.
Third-Party Services and links thereto are provided solely as a convenience to you and you access and use them entirely at your own risk and subject to such third parties' terms and conditions.
Information about General Data Protection Regulation (GDPR)
We may be collecting and using information from you if you are from the European Economic Area (EEA), and in this section of our Privacy Policy we are going to explain exactly how and why is this data collected, and how we maintain this data under protection from being replicated or used in the wrong way.
What is GDPR?
GDPR is an EU-wide privacy and data protection law that regulates how EU residents' data is protected by companies and enhances the control the EU residents have, over their personal data.
The GDPR is relevant to any globally operating company and not just the EU-based businesses and EU residents. Our customersâ data is important irrespective of where they are located, which is why we have implemented GDPR controls as our baseline standard for all our operations worldwide.
What is personal data?
Any data that relates to an identifiable or identified individual. GDPR covers a broad spectrum of information that could be used on its own, or in combination with other pieces of information, to identify a person. Personal data extends beyond a personâs name or email address. Some examples include financial information, political opinions, genetic data, biometric data, IP addresses, physical address, sexual orientation, and ethnicity.
The Data Protection Principles include requirements such as:
- Personal data collected must be processed in a fair, legal, and transparent way and should only be used in a way that a person would reasonably expect.
- Personal data should only be collected to fulfil a specific purpose and it should only be used for that purpose. Organizations must specify why they need the personal data when they collect it.
- Personal data should be held no longer than necessary to fulfil its purpose.
- People covered by the GDPR have the right to access their own personal data. They can also request a copy of their data, and that their data be updated, deleted, restricted, or moved to another organization.
Why is GDPR important?
GDPR adds some new requirements regarding how companies should protect individuals' personal data that they collect and process. It also raises the stakes for compliance by increasing enforcement and imposing greater fines for breach. Beyond these facts it's simply the right thing to do. At CrazyBattery we strongly believe that your data privacy is very important and we already have solid security and privacy practices in place that go beyond the requirements of this new regulation.
Individual Data Subject's Rights - Data Access, Portability and Deletion
We are committed to helping our customers meet the data subject rights requirements of GDPR. CrazyBattery processes or stores all personal data in fully vetted, DPA compliant vendors. We do store all conversation and personal data for up to 6 years unless your account is deleted. In which case, we dispose of all data in accordance with our Terms of Service and Privacy Policy, but we will not hold it longer than 60 days.
We are aware that if you are working with EU customers, you need to be able to provide them with the ability to access, update, retrieve and remove personal data. We got you! We've been set up as self service from the start and have always given you access to your data and your customers data. Our customer support team is here for you to answer any questions you might have about working with the API.
California Residents
The California Consumer Privacy Act (CCPA) requires us to disclose categories of Personal Information we collect and how we use it, the categories of sources from whom we collect Personal Information, and the third parties with whom we share it, which we have explained above.
We are also required to communicate information about rights California residents have under California law. You may exercise the following rights:
- Right to Know and Access. You may submit a verifiable request for information regarding the: (1) categories of Personal Information we collect, use, or share; (2) purposes for which categories of Personal Information are collected or used by us; (3) categories of sources from which we collect Personal Information; and (4) specific pieces of Personal Information we have collected about you.
- Right to Equal Service. We will not discriminate against you if you exercise your privacy rights.
- Right to Delete. You may submit a verifiable request to close your account and we will delete Personal Information about you that we have collected.
- Request that a business that sells a consumer's personal data, not sell the consumer's personal data.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
We do not sell the Personal Information of our users.
For more information about these rights, please contact us.
California Online Privacy Protection Act (CalOPPA)
CalOPPA requires us to disclose categories of Personal Information we collect and how we use it, the categories of sources from whom we collect Personal Information, and the third parties with whom we share it, which we have explained above.
CalOPPA users have the following rights:
- Right to Know and Access. You may submit a verifiable request for information regarding the: (1) categories of Personal Information we collect, use, or share; (2) purposes for which categories of Personal Information are collected or used by us; (3) categories of sources from which we collect Personal Information; and (4) specific pieces of Personal Information we have collected about you.
- Right to Equal Service. We will not discriminate against you if you exercise your privacy rights.
- Right to Delete. You may submit a verifiable request to close your account and we will delete Personal Information about you that we have collected.
- Right to request that a business that sells a consumer's personal data, not sell the consumer's personal data.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
We do not sell the Personal Information of our users.
For more information about these rights, please contact us.
Contact Us
Don't hesitate to contact us if you have any questions.
- Via Email: gilles.capelluto@molderez-consult.be, gilles.capelluto@crazybattery.be
We have a 14-days return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original
packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at gilles.capelluto@molderez-consult.be, gilles.capelluto@crazybattery.be. Please note that returns will need to be sent to the following
address:
Square Valère Gille 13, Ixelles, Brussels, 1050, Belgium
If your return is accepted, weâll send you a return shipping label, as well as instructions on how and where to send your package. Items sent
back to us without first requesting a return will not be accepted. Please note that if your country of residence is not Belgium, shipping your
goods may take longer than expected.
You can always contact us for any return questions at gilles.capelluto@molderez-consult.be, gilles.capelluto@crazybattery.be.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase fo the new item.European Union 3 day cooling off period Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Youâll also need the receipt or proof of purchase.
Refunds
We will notify you once weâve received and inspected your return to let you know if the refund was approved or not. If approved, youâll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.If more than 15 business days have passed since weâve approved your return, please contact us at gilles.capelluto@molderez-consult.be, gilles.capelluto@crazybattery.be.