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Guarantees for our Customers

Product Warranty:

  • All our products come with a 2-year warranty from the date of purchase.
  • The warranty covers any manufacturing defects or malfunctions under normal use conditions.
  • If a defect is found within the warranty period, we will repair or replace the item free of charge.

    Warranty Exceptions:

  • The warranty does not cover damage caused by misuse, accidents, modifications, or unauthorized repairs.
  • Normal wear and tear, including battery degradation over time, is not covered under warranty.

    • 30-Day Money-Back Guarantee:

  • If you are not satisfied with your purchase, you can return it within 30 days of receipt for a full refund.
  • The product must be in its original condition, unused, and in its original packaging.
  • Customers are responsible for return shipping costs unless the item is defective.

    How to Return:

  • Contact our customer service at gilles.capelluto@crazybattery.be to initiate a return.
  • We will provide you with a return authorization and instructions on how to send the item back.
  • Once we receive and inspect the returned product, we will process your refund within 5-7 business days.

    • Timely Delivery:

  • We guarantee that your order will be shipped within 1-2 business days.
  • You will receive a confirmation email with a tracking number once your order has been shipped.

    Safe Delivery:

  • We ensure that all products are packaged securely to prevent damage during transit.
  • If your order arrives damaged, please contact our customer service immediately for a replacement or refund.

    • Expert Assistance:

  • Our knowledgeable customer support team is available to assist you with any questions or issues.
  • Contact us via email at gilles.capelluto@crazybattery.be or by phone at +123-456-7890.

    Technical Support:

  • We offer technical support for the setup and use of our products.
  • Detailed user manuals and troubleshooting guides are available on our website.

    • Compliance with EU Regulations:

  • All our products comply with the relevant EU regulations, including CE marking.
  • We adhere to the Waste Electrical and Electronic Equipment (WEEE) directive for responsible recycling.

    Data Protection:

  • We are committed to protecting your privacy and comply with the General Data Protection Regulation (GDPR).
  • Your personal information is securely stored and never shared with third parties without your consent.

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